Legal
Privacy Policy
Last updated: May 2025
1. Introduction
PT Digitalisasi Solusi Bisnis, operating under the brand name CERIS("we", "us", or "our"), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
This policy applies to information collected through our website at ceris.id, and any related services, communications, and interactions you have with us.
2. Information We Collect
We collect information that you provide directly to us, including:
- Contact information — your name, email address, phone number, and company name when you submit our contact form or reach out to us directly.
- Project and business information — details about your business needs and project requirements that you share with us during consultations or project discussions.
- Communication records — records of correspondence between you and CERIS, including emails and messages.
We also automatically collect certain technical information when you visit our website, including:
- Browser type and version
- Pages viewed and time spent on our website (via Google Analytics)
- Referring website or search query
- IP address (anonymized)
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide the services you have requested
- Send project-related communications and updates
- Improve our website and services based on usage patterns
- Comply with legal obligations
- Protect our rights and prevent fraud
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Information Sharing
We may share your information with trusted third parties only as necessary to provide our services, including:
- Email and communication service providers — to facilitate project communication
- Analytics providers — Google Analytics is used to understand website usage (data is anonymized and aggregated)
- Legal authorities — when required by law or to protect our legal rights
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 3 years. Project-related information may be retained for the duration of our business relationship and up to 7 years thereafter for legal and financial record-keeping purposes.
6. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at enquiry@ceris.id.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. We use Google Analytics to understand how visitors interact with our website. You can disable cookies in your browser settings, though this may affect website functionality.
8. Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
PT Digitalisasi Solusi Bisnis (CERIS)
Batam, Kepulauan Riau, Indonesia
Email: enquiry@ceris.id